1. Free trial first
Paid plans include a free trial the first time you subscribe. You can cancel at any time during the trial from your billing page and nothing is charged. We recommend testing your chatbots, channels and knowledge base during the trial.
2. Monthly plans
Monthly fees are not refunded once a billing period has started. When you cancel, the plan stays active until the end of the period you paid for and is not renewed.
3. Yearly plans
If you cancel a yearly plan within 14 days of the first payment and have used less than the free plan's monthly allowance of conversations in that time, email support@agentpro.chat and we refund the payment in full. After 14 days, yearly fees are not refunded; the plan stays active until the end of the year you paid for.
4. Upgrades and downgrades
Upgrades are charged pro rata for the rest of the current period, so you only pay for the time on the higher plan. Downgrades apply at the next renewal; no partial refund is made for the remainder of the period.
5. Errors and outages
If you were charged by mistake (for example twice for the same period) we refund the duplicate charge. If the Service was unavailable for an extended period because of a fault on our side, contact us and we will credit the affected time to your account.
6. How to ask
Email support@agentpro.chat from your account email with the invoice number. Approved refunds are returned to the original payment method through Stripe and usually appear within 5 to 10 business days.