1. The agreement
By creating an account, clicking to accept, or using the Service, you agree to these terms on behalf of yourself and, if you act for a company, that company. If you do not agree, do not use the Service. Platform admins may update these terms; material changes are announced by email or in the product at least 14 days before they take effect, and continued use after that date means you accept them.
2. Your account
- You must be at least 18 and provide accurate account and billing details.
- You are responsible for everyone you invite to your workspace and for keeping credentials, API keys and channel tokens confidential.
- You must tell us promptly at support@agentpro.chat if you suspect unauthorised access.
3. Plans, trials and payment
- Plans, prices, included usage and limits are those shown on the pricing page at the time you subscribe. Fees are charged in advance per billing period (monthly or yearly) through our payment processor, Stripe.
- Paid plans may include a free trial the first time you subscribe. You can cancel before it ends and will not be charged. If you do not cancel, the plan is charged automatically when the trial ends.
- Upgrades apply immediately and are prorated. Downgrades and cancellations take effect at the end of the current period; usage allowances do not carry over.
- If a payment fails we retry and notify you. If it remains unpaid we may reduce the workspace to the free plan's limits or suspend it until it is settled.
- Prices exclude taxes; where we must collect VAT, GST or sales tax it is added to the invoice.
- Refunds are described in the Refund Policy.
4. Acceptable use
You may not use the Service to send unsolicited messages, to break the terms of a connected channel (for example the WhatsApp Business, Meta, Slack, Telegram or Twilio policies), to collect data you have no right to collect, to impersonate others, to distribute malware, to generate unlawful, harassing or deceptive content, or to probe or disrupt the Service. You are responsible for the content you upload to knowledge bases and for the instructions you give your chatbots. We may suspend workspaces that breach this section and will tell you why unless the law prevents it.
5. AI output
Chatbot answers are generated by third-party language models from your instructions and knowledge. They can be wrong or incomplete. You must review the Service's suitability for your use case, must not rely on it for medical, legal, financial or safety-critical advice without human review, and must tell your end users when they are talking to an AI where the law requires it.
6. Your data
You own the content you upload and the conversations your chatbots have. You grant us the licence needed to host, process, transmit and display that content to provide the Service, including sending it to the AI providers that generate answers. How we handle personal data is described in the Privacy Policy, and where we process personal data on your behalf the Data Processing Addendum applies.
7. Our intellectual property
The Service, its software, widgets, documentation and branding belong to AgentPro (operated by SIVRA) and its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service for your business while your subscription is active. You may not copy, resell, reverse-engineer or build a competing product from it.
8. Availability and support
We aim to keep the Service available at all times but do not guarantee uninterrupted operation; maintenance windows and third-party outages (AI providers, messaging networks, telephony carriers) can affect it. Support is provided by email according to your plan. Enterprise customers may have an SLA in a separate agreement.
9. Termination
You can cancel at any time from the billing page; the workspace stays available until the end of the paid period. We may terminate for breach of these terms with notice, or immediately for serious abuse or legal necessity. After termination we delete workspace data within 30 days unless the law requires longer retention, and you may export conversations before then.
10. Warranties and liability
The Service is provided "as is". To the extent permitted by law we exclude all implied warranties, and our total liability for any claim arising from the Service is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect or consequential loss, lost profits, or for content generated by AI models or sent over third-party channels. Nothing in these terms limits liability that cannot be limited by law.
11. Indemnity
You will defend and indemnify us against claims arising from your content, your use of connected channels, or your breach of these terms.
12. General
These terms are governed by the laws of the jurisdiction in which the operating entity is registered. If a clause is unenforceable the rest still applies. You may not assign this agreement without our consent; we may assign it to a successor of the business. Notices to us go to legal@agentpro.chat; notices to you go to your account email.